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Shell Energy Retail leads a UK-first trial, in partnership with geo, to challenge the way we consume energy and reduce energy waste

The customer trial aims to understand how smart thermostats, combined with energy insights, can help change customer behaviour and reduce energy wastage.

Shell Energy Retail has partnered with geo, the Cambridge-based smart energy specialist, to deliver a trial of its Trio+ Heating system to Shell Energy customers’ homes after successfully being selected as part of the Smart Energy Savings (SENS) Innovation Competition run by BEIS (UK Government Department for Business, Energy & Industrial Strategy)[1]

The trial will understand whether better insights about customers, their energy usage and the direct impact that heating and hot water has on their bills, will help customers make decisions that can reduce energy consumption and their bills.

Shell Energy is running the trial with 600 customers until September 2022 and with a full year of data, the results will help Shell, BEIS and geo to understand how smart thermostats and energy insights can change customer behaviour and in turn reduce energy consumption.

The geo device is unique to the market as it combines a smart thermostat with an IHD, allowing customers to control their heating and hot water via a smart phone and understand how much it costs. They can also set an energy budget to manage their heating within a certain price range.

Elvin Nagamootoo, Head of Product at Shell Energy said: “We hope to understand whether combining insights and control together in a single device can lead to effective energy saving improvements for customers, without impacting comfort. Adding more flexibility and control into homes and improving energy efficiency is one part of the journey to Net Zero. But we need to bring customers on the journey and make it a compelling and beneficial experience for them.”

[1] BEIS is sponsoring this trial through its SENS competition

Rik Temmink, Chief Product Officer at geo said. “Smart devices can play a huge role in helping customers save energy, but they need to be used in the right way. Our Trio+ Heating solution gives customers visibility of their energy cost and consumption and helps them to understand the direct impact that their heating and hot water control settings have on their overall energy consumption.”

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