geo have launched an online support tool for a selection of products to allow customers to speak with a customer services agent in real time.
*available on selected products only
We have been working closely with our customer service team to improve the support services we have available to our customers. We have improved the content and number of knowledge articles on our support website along with improving the layout and structure of the overall website to make it easier for customers to navigate the site. Our most recent improvement is the additional of a live chat function across a range of products.
We are delighted to announce that the live chat functionality is now active on two selected electricity monitors, the Minim+ and the Solo II and also for one of our most popular solar monitors the Solo II PV.
For the initial launch we are operating the live chat function 10am – 12pm and 2pm – 4pm (GMT) Monday to Friday (excluding Bank Holidays) for UK customers.
If you are unsure whether the product you need assistance with is available with this new live chat feature, or whether there are agents waiting to answer your enquiry, simply look for the orange chat symbol which appears on the product support pages in the bottom right hand corner (see example below).
If the live chat function is offline and you still require help then do check out the knowledge articles that available on the support website, for quick reference they can be found here:
We have listened to customer feedback and have been working on developments to improve our customer support services.