The full name of our company is Green Energy Options Limited (“geo”, “we”, “us” or “our”). geo operates the web and mobile applications and associated services that you are currently using (‘Services’) and supplies the devices (‘Products’) that operate in conjunction with the Services. geo is registered in England & Wales under registration number 5783558. Our registered address is 3 St Mary’s Court, Main Street, Hardwick, Cambridge, CB23 7QS. You can contact us by writing to our Data Protection Officer at our registered address or by email at firstname.lastname@example.org.
geo is committed to ensuring that your privacy is protected. Should you be asked to provide certain information by which you can be identified (or other “personal data” as defined in the EU General Data Protection Regulation, or GDPR) when using the Services or Products, you can be assured that it will only be used as outlined in this Policy.
This Policy may change from time to time by updating this online document and noting this on the associated web page or mobile application screens. This will usually happen when the scope, nature or features of any Services or Products provided change, are updated or a when a new version is released. You should check this page from time to time or when notified to ensure that you understand and are happy with any changes. By using or continuing to use the Services or Products, you agree to this Policy as in force at the time of that use.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during our relationship with you.
geo very carefully and purposefully separates personal data that it collects about you from the data that is collected automatically through the use of our Services and Products (“Usage Data”).
We may collect the following examples of personal data:
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
For the purposes of geo carrying out the Services for you, some of our products may have facilities to automatically collect and hold a variety of Usage Data, including the following:
Personal data may be collected in various circumstances. We will collect and process the following data about you:
geo requires this information to provide the Services offered with your Products. In particular, it is required for:
A number of anonymous views and forms of information are derived from your data. geo uses these to operate and improve the quality of the Products and the Services and may share this derivative (non-personal) data with carefully selected partners. This data is obtained by anonymizing and processing the data. This is done in accordance with the Anonymisation Code of Practice from the UK Information Commissioner’s Office. By using the Services or the Products you provide consent to geo to include your data in this processing. You can withdraw this consent by emailing email@example.com.
geo may contact you by electronic means (e-mail) as and when required for the operation of the Services. This includes:
If you have chosen to participate in market research by ticking the relevant box to indicate your consent, geo may from time to time contact you by email, phone, fax or post for this purpose. geo may use the information to customize the Services according to your interests. You can withdraw this consent at any time by changing your preferences, or by letting us know by emailing firstname.lastname@example.org.
If you have chosen to receive information about relevant goods and services offered by geo by ticking the relevant box to indicate your consent, geo may periodically send you such information.
geo will not sell, distribute or lease your personal information to third parties unless you have given us permission or we are required by law to do so.
geo will only use your personal data when the law allows us to do so. Most commonly we will use your personal data in the following circumstances:
For the purposes of performing your contract with us, geo may share your information with selected third parties, including:
If the devices in your home have been provided, subsidised or supplied (e.g. in conjunction with a special tariff, product or other special offer) by geo, an energy provider or a 3rd party (“Provider“), you may have agreed to allow geo to share some of the data collected from your home. geo will only share the information that is specified in your agreement with the Provider who will notify geo of the scope of that agreement. geo will not share other personal data that it holds about you with the 3rd party. If you change Provider or withdraw consent for your data to be shared with that Provider you must let geo know by email or in writing that this has happened (or require your Provider to do this) to ensure that geo ceases sharing your Services data.
Generally, we do not rely on consent as a legal basis for processing your personal data although we will get your consent before sending third party direct marketing communications.
geo is committed to ensuring that your information is secure and we have designed the Products and Services with this in mind.
In order to prevent unauthorized access or disclosure, suitable physical, electronic and managerial procedures have been put in place to safeguard and secure the information geo collects online.
The data geo collects or you provide to us may be processed, transferred to and/or stored outside of the European Economic Area (EEA). By submitting any personal data to us you agree to this. We will only transmit personal data to a third party who will treat the data in accordance with the GDPR in a territory that has a suitable data related treaty with the EU/UK. A list of third parties that currently process personal data on geo’s behalf to can be found on our website at www.geotogether.com/terms-policies/data-subprocessors/.
Where geo has given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Any payment transactions carried out by us or our chosen third-party provider of payment processing services will be encrypted.
We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator when we are legally required to do so.
geo uses traffic log cookies (provided by Google Analytics and others) and mobile app analytics technology to identify which pages and app screens are being viewed, accessed and used. This helps us understand how you use or Products and Services and enabled us to tailor it to customer needs. This information is used for statistical analysis purposes and is then removed from our system.
You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the Services.
You may request details of personal information which we hold about you.
Depending on the Services you have purchased or are able to access, data that we hold relating to geo products in your home may be viewed by you online via the Services.
If you would like to tell us that you do not want to have your Collected Data used to derive anonymised information, or change any other consents or preferences, or you believe that any information we are holding about you is incorrect or incomplete, please write to The Data Protection Officer, geo, 3 St. Mary’s Court, Main Street, Hardwick, Cambridge, CB23 7QS or contact us via email at email@example.com. We will promptly correct any information found to be incorrect or delete it as requested, provided that such data is not required to be kept for regulatory or legal reasons.
Details of retention periods for different aspects of your personal data are available in our retention policy which you can request by contacting us. Generally, we will retain your data for the minimum period of time that we are required to do so by law or for as long as your contract with us continues to be active.
By law we must keep basic information about our customers (including Contact, Identity, Financial and Transaction Data) for seven years after they cease being customers for legal purposes.
In some circumstances we will anonymise your personal data (so that it can no longer be associated with you) for research or statistical purposes, in which case we may use this information indefinitely without further notice to you.
In the event that you do not use the App for a period of a year, then we will treat the account as expired and your personal data may be deleted.
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues.
Copyright © 2019 Green Energy Options Limited
Last updated: October 2019